Client Services Manager

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Publication 20/04/2022

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We are looking for a Client Support Manager who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment

The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.

The candidate will have as main responsibilities, to
  • Handle client service or support related incoming requests
  • Ensure that all client issues are tracked and resolved in a timely manner
  • Ensure customer satisfaction by responding promptly to customer inquiries.
  • Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.

Requirements/Skills:
  • A global experience of 10 years or more, including more than 3 years in team management
  • A past experience on client support activities, in Banking/Finance domain.
  • Customer-service oriented
  • Ability to stay calm when customers are stressed or upset.
  • Excellent communication skills and ability to maintain high customer service and satisfaction
  • Ability to apply logical principles and analytical thinking to solve practical problems
  • Strong interpersonal skills, and ability to collaborate with others
  • Detail-oriented with good organizational skills
  • Good written and oral English level
  • Good knowledge of Finance and Banking domain.
  • Good knowledge of Oracle RDBMS and SQL is a plus